FAQ
Last updated: September 21, 2026
Questions we get at the market, in the DMs and over email.
What is sea moss gel?
Sea moss gel is made from sea moss — a sea vegetable — that is cleaned, soaked and blended into a smooth jar you can spoon straight or stir into smoothies, tea, oatmeal or juice. Ours is made with wildcrafted Belize sea moss and blended in San Rafael, CA.
What does cold-pressed mean?
Cold-pressed means the produce is pressed under high pressure without added heat, so the juice keeps more of its fresh flavor and color. Nothing is watered down and no preservatives are added, which is also why it has to stay cold.
What is in your products, and are there allergens?
Every ingredient is listed on each product page, straight from the label. Our juices are fruit and vegetable based and our gels are sea moss with fruit, spring or alkaline water and, in some flavors, monkfruit. If you have a specific allergy or sensitivity, check the product page and email us before ordering.
How long does it last and how should I store it?
Keep everything refrigerated. Cold-pressed juice is unpasteurized, so drink it within its date and don't leave it out. Take 1–2 tbsp first thing in the morning on an empty stomach. Keep refrigerated (approximately 2 weeks).
How do I take sea moss gel?
Take 1–2 tbsp first thing in the morning on an empty stomach. Keep refrigerated (approximately 2 weeks). These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Is the juice pasteurized?
No. Our juice is raw and unpasteurized, which is why it must be refrigerated and consumed quickly. As required, we note that unpasteurized juice may contain harmful bacteria that can cause serious illness in children, the elderly, and people with weakened immune systems.
How does ordering on Square work?
Pick your product and size, then press “Order on Square.” That opens Square's secure checkout for that exact item in a new tab, where you pay. No card details are ever entered on this website. Right now, buy one product at a time through its Square link.
Where can I buy Mossed Juicery in person?
Find us at our San Rafael farmers markets: 3501 Civic Center Dr and 10 Avenue of the Flags, San Rafael. Available on DoorDash — Thursdays & Sundays, 8:00 AM–1:00 PM (sea moss gels + juices). Follow @mossedjuicery on Instagram for the current schedule, or contact us to arrange local pickup.
Are you on DoorDash?
Yes — we're available on DoorDash Thursdays and Sundays, 8:00 AM–1:00 PM (sea moss gels + juices). You can also order right here on our website, or find us at our San Rafael farmers markets.
Do you offer wholesale for offices, gyms or cafes?
Yes. We stock office fridges, gyms, studios and cafes, and we do tastings. Use the wholesale page to send us your details and we'll come back with pricing.
What is your return policy?
Because everything is fresh and perishable, contact us within 48 hours of delivery with a photo if your order arrives damaged or incorrect. Unopened sealed gels with a quality issue can be refunded within 7 days; juices are non-refundable once opened or left unrefrigerated.
Do you make health claims?
No. We make food, not medicine. Our statements have not been evaluated by the Food and Drug Administration and our products are not intended to diagnose, treat, cure or prevent any disease.
How do I reach a person?
Email info@mossedjuicery.com or call (415) 702-0093. We read everything.
Still stuck? See Returns & Refunds or Shipping & Pickup.
Contact us
- Mossed Juicery LLC · 60 Belvedere St, San Rafael, CA 94901 (production kitchen)
- info@mossedjuicery.com
- (415) 702-0093