Returns & Refunds

If your order arrives damaged, incomplete or incorrect, email info@mossedjuicery.com or call (415) 702-0093 within 48 hours of delivery or pickup. Include your Square order number and a photo of the item and its packaging — the photo is what lets us resolve it the same day.

Unopened, sealed jars with a quality issue can be refunded or replaced within 7 days of delivery. Opened jars can't be returned for food safety reasons, but if something seems wrong with a jar you've opened, contact us — we look at every report.

Juices are non-refundable once opened, or if they were left unrefrigerated after pickup or delivery. Unopened juices that arrive leaking, warm or damaged are covered under the 48-hour report window above.

Products bought in person at a farmers market or pop-up are sold as tasted and as-sold. If something is wrong with what you took home, reach out and we'll do our best to take care of you at the next market.

• Approved refunds are processed through Square back to your original payment method.
• Square typically returns funds to your card within 5–10 business days, depending on your bank.
• Replacements are handed off at your next pickup, delivery or market visit.
• We do not charge restocking fees.

Because we press to order in small batches, contact us as early as possible if you need to cancel or change an order. If we have not started pressing or packing your order, we'll cancel and refund it in full.

See Shipping & Pickup and our Terms & Conditions.